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Frequently Asked Questions

1.       Can gift cards be used at any Ingenia Holiday park?

Yes – gift cards can be redeemed at any of our 21 parks.


2.       Can gift cards be refunded if they haven’t been used?

Sorry – Gift cards cannot be refunded.


3.       How do I purchase an Ingenia Holidays gift card?

Gift cards can be purchased online or at any of our Ingenia Holiday parks.


4.       How long does it take to receive my gift card?

E-Gift Cards are received immediately, Other gift cards may take up to 2 weeks to receive.


5.       I want to use my gift card online, how do I do this?

Gift cards are only redeemable via phone at this stage. Stay tuned, we are working on this with our partners.