Where can I purchase Gift Cards:
Viva Holidays Gift Cards can be purchased online via the Viva Holidays website.
Can more value be added to a Gift Card?
No, once a Gift Card has been purchased the value on it is unable to be increased.
What are the Gift Card Terms of Use?
The Gift Card Terms of Use set out all the conditions governing the use of our Gift Cards. They contain important information that should be read and understood before you purchase or use a Gift Card. Please take time to view the complete set of terms and conditions: Gift Card Terms and Conditions
Where can Gift Cards be used/redeemed?
HLO Gift Cards can be redeemed at with any travel agent or agency within Australia. Terms and conditions apply. Please read the Viva Holidays Gift Card Terms of Use for full details. Viva Holidays Gift Card Terms of Use are available at: www.vivaholidays.giftcards.com.au
Do I need a PIN number in order to redeem my Gift Card?
Yes, it is essential that you provide the PIN number at time of redemption. PIN numbers are printed on physical and e-Gift Cards.
Can I exchange, return or refund my Gift Card?
Gift cards cannot be exchanged, returned or refunded unless required by law. Postage and handling fees are non-refundable.
What can I the Gift Card be used for?
You can use your Gift Card to purchase any land travel product in Australia for sale by your selected travel agent. This includes accommodation, day tours, extended tours, car hire and special Gift Card packages and promotions which offer additional value adds.
Is there anything I can't use my Gift Card for?
You are unable to use your Gift Card to purchase airline tickets, to purchase travel products and services outside of Australia, for store credit or the purchase of cash passports. Please read the full Viva Holidays Gift Card Terms of Use for full details.
How many times can I use my Gift Card?
You are free to use this card as many times as you like until the balance is zero. If you do make a purchase that exceeds the remaining balance on your Gift Card our stores do allow you to pay partly with your Gift Card and partly by credit card or cash.
How do I get a list of transactions made with my Gift Card?
The easy way to check your balance and transaction history is to go online and check your balance at www.vivaholidays.giftcards.com.au/checkbalance
Do Viva Holidays Gift Cards expire?
Viva Holidays Gift Cards are valid for use within 3 years from the date of issue.
My Gift Card is lost or stolen?
Once Gift Cards are activated, they should be treated like cash; any lost or stolen cards cannot be replaced or refunded.
My PIN number is lost or stolen?
PIN numbers should be treated like cash. Lost or stolen PIN numbers cannot be replaced. A valid PIN number is required at time of redemption in order for the Gift Card to be redeemed.
I am having difficulty placing an order online
Please note that you will need to have third party cookies enabled in your internet browser to complete an order.
This can be updated in the 'tools' tab of your internet browser, normally under the internet settings / privacy options. If you are still having difficulties placing an order, perhaps try ordering via another internet browser such as Google Chrome or Internet Explorer.
What value can I put on a Gift Card?
A Gift Card can be loaded with any value from AUD $100 up.
What form of payments are accepted online?
Payments can be made using Visa and Mastercard. We do not accept cheque, cash or Gift Card payments for the purchase of Gift Cards online.
Is it secure to enter my credit card details when ordering Gift Cards online?
Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you're about to enter a secure area.